Ans: Log in to your Account and click on the item you want to buy from the various options on the bottom of the page where the products and images are displayed

Your selection will then be shown on the screen with the option of "Add to Cart" and "Reviews"

Click on "Add to Cart" and if you want to buy more than one item then increase the quantity and click UPDATE. If you want a different item then click on "Continue Shopping" and repeat the procedure.

Once you are satisfied with your items then click Checkout.. Choose your prefered method of payment and confirm your order. Paypal is the quickest method of payment. Once you have paid you must wait for paypal to redirect you back to our site to finish your order.

Once you have paid and been redirected to our website click "FINISH" inorder to complete your transaction. Leave everything to us once you have got this far. IF YOU FORGET TO GIVE US A MOBLIE NUMBER TO SEND THE AIRTIME TO AT THE COMMENTS BOX SEND US AN EMAIL WITH THAT INFORMATION.

Any Queries, Comments, Error reporting, concerns or enquires can be sent to us. Please contact us and we will be sure to respond within 24hrs. You can also send SMS to (+44) 7933 505880

Ans: Kenyatopup.com is an online Pin delivery service that sends phone credit Pins to your loved ones back in Kenya.

Question: I want to become a member and begin buying. How do I Register?

Ans: To Register at Kenyatopup.com all you need to do is click on " create an account" at the main page

Question: What is the best payment method?

Ans: Payment methods are in two categories. Payment by paypal is for users with debit and credit cards that can buy online. You do not have to be a paypal member to use paypal express checkout.

Pay at bank is for users who want to pay through bank transfers, internet banking or even bank deposits. If this option is selected you will receive an email with the bank details that you can send money to. This option is for UK users only.

Question: I want my pin numbers sent to a mobile phone?

Ans: During checkout you will notice that there is a delivery address. Please ignore this as it is only used if a paper invoice has to be sent with any packing. With airitme purchase this is not the case. Type in a recepients mobile number in the comments box and any other instructions you want us to action.

Question: I have purchased airtime what happens now?

Ans: Until your payment is verified and complete you will not receive the pin numbers. Paypal has the quickest verification. Irrespective of how you pay, you will be notified via email of the progress of your order. A confirmation of purchase is sent then an order process of "pending", "processing", and "delivered". Cash and cheque payments will also require an email address sent to us through contact us for verification and delivery of purchase history. Do not make any payments Until you have made an order as you will need the order number as reference for banking or annotation at the back of the cheque. Orders of more than £40 will have to be verified via paypal and the card holder.

Question: I don’t want the amount selected what I do.

Ans: You have to update your shopping cart before confirming your order. Orders are not reversible and will be delivered. Do not press the browser back button during your order at all.

Question: The amount I selected is not available. What do I do?

Ans: Once we run out of stock due to demand the amount selected will not be available and we recommend you move to a different denomination. Sometimes we have products that are out of stock and an expected date of resupply. In this case you can buy the airtime but it will not be delivered until the stock has arrived.

Question: Can I get a refund?

Ans: Yes. Refunds are only processed on very specific circumstances and may be refunded in full provided the pin has not been used. Please read the Conditions of use for more. These circumstances are decided upon on a merit basis. Please contact us for a decision. If there is an error on the card we will endeavour to rectify the error through the airtime issuer.

Question: What is service charge?

Ans: Service charge is the cost you pay towards the service provided. It is used to enable us to meet running costs. This is because we incur a cost on credit card processing from Paypal and pay costs towards your security and for maintaince of the website. We have the lowest service charge and are constantly working to lower them. However, this is not always easy as security for our customers comes at a very high cost.

SENDING PIN

Question: My order has been finalised, how does the recepient receive it?

Ans: All purchases will be sent by Kenyatopup.com via sms for free to the recepients mobile and the buyers email. The mobile can be the buyers or recepients number. The recepient in Kenya will receive the pin number and use it to topup their phones.

Question: How do I resend my sms if I have a reason to believe the first time it was done wrong?

Ans: We can resend it for you. Just write to us and we will do it for you.

Question: My Pin was sent to a Wrong Number can I get it back

Ans: You can always try and resend your Pin from the email pin but its availability to your recipient will be based on whether it has not been used by the wrong number you sent to. You always have to be sure in sending us the correct number.

Question: My recipient received the Pin but it cannot be used.

Ans: They should always make sure they use the correct Pin and also not to delete their messages until the credit has been loaded. This helps in further investigations.

PROBLEMS

Question: I registered but cannot log in Now.

Ans: Username and passwords are case sensitive so always be sure of the keys selected. If you have lost your password then reset it by using the following link "Password forgotten? Click here.". If problem persist please notify sales@kenyatopup.com by email or phone and we can reset it for you.

Questions: I have a question that is not above.

Ans: Please forward all question by email for a prompt response.